Welcome to Flowers West Harrow. These Terms & Conditions (the “Terms”) govern your use of our online flower delivery services in West Harrow and surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before ordering.
Flowers West Harrow provides a range of high-quality floral products which can be ordered online for delivery across West Harrow and neighbouring locales. These Terms outline the procedures for placing an order, making payments, handling cancellations, and clarifying our liability to you. The Terms comply with applicable UK law and ensure a safe, transparent shopping experience for all our valued customers.
Our straightforward online ordering system has been designed for a seamless flower delivery experience throughout West Harrow and the local area.
Product Selection: To place an order, browse the range of floral arrangements and bouquets available on our website. Each product is accompanied by images, descriptions, and prices to aid your selection. Should you have any special requests or preferences (for example, specific flowers or colours), please include these in the designated notes section during checkout. While we strive to accommodate your wishes, all orders are subject to seasonal availability; substitutions may be made with blooms of equal or greater value if necessary.
Order Placement: Select your chosen flowers, add them to your online basket, and proceed to checkout. You will need to enter delivery details, including the recipient’s name, address, contact information, and any preferred delivery date or message (if choosing to include a card). Please ensure all details are accurate, as we cannot be responsible for failed deliveries due to incorrect information provided by you.
Order Confirmation: Once your order is submitted, you will receive an automatic order confirmation email outlining the products ordered, delivery address, date, and total amount payable. This confirms our acceptance of your order, subject to confirmation of payment and stock availability.
Delivery: Flower delivery is available throughout West Harrow and neighbouring postcodes. Same-day delivery may be possible for orders placed before the daily cut-off time displayed on our website, subject to stock and delivery capacity. Delivery windows and dates are provided as estimates and, while we will make reasonable efforts to deliver on your chosen date, we cannot guarantee specific times, especially during peak periods or due to circumstances beyond our control.
Prices displayed on our website are in Pounds Sterling (£) and include all applicable taxes unless specified otherwise. The total price shown at checkout is the amount payable for the products and delivery service selected.
Payment Methods: We accept secure payment through major debit and credit cards, and any other payment methods listed on our payment page. Full payment must be received at the time of order. We use established third-party payment processors to ensure your transaction is safe and your financial details remain confidential.
Pricing Accuracy: We take care to ensure that all prices and descriptions appearing on our website are accurate. Nonetheless, in the event of an obvious pricing or description error, we reserve the right to correct it and either refund the difference or, if necessary, cancel your order and refund any payment made in full. You will be notified in such cases.
We understand that plans can change. Our cancellation and amendment policy is designed to provide you with flexibility, whilst acknowledging the perishable nature of flowers and our commitment to preparing every order to the highest standards for prompt delivery in West Harrow and beyond.
Cancelling Your Order: If you wish to cancel your order, please inform us as soon as possible. Provided we have not begun to prepare your order or dispatched it for delivery, we will issue a full refund. Due to the perishable nature of flowers, if preparation or dispatch has already begun, it may not be possible to issue a refund. In such cases, we will clearly inform you of your options.
Amending Your Order: Should you require changes to your order (such as updating recipient details or changing the delivery date) please contact us promptly. Amendments can only be made before the floral arrangement is prepared and dispatched. We will do our best to accommodate your request but reserve the right to refuse amendments where it is not feasible.
Non-Delivery: If for any reason we are unable to deliver your order as requested (for example, due to issues with stock, unexpected closure, or delivery constraints in West Harrow or the designated postcode), we will contact you to arrange an alternative delivery date or provide a full refund. In cases where delivery fails due to incomplete or incorrect information provided by you, we regret that no refund can be issued, but we will try to reschedule delivery where possible (additional charges may apply).
Our goal is to ensure every flower delivery meets your expectations. Due to the fragile, perishable nature of flowers, returns are not generally accepted. However, if the items you receive are damaged, of unsatisfactory quality, or not as described, please contact us within 24 hours of delivery to report the issue. Please retain all packaging and, if possible, provide images of the flowers to assist our review.
If we find the product to be unsatisfactory or not as ordered, we will offer either a replacement of the product at the earliest possible opportunity or issue a refund, as appropriate. We are committed to resolving genuine customer concerns fairly and promptly.
Flowers West Harrow is committed to delivering fresh flowers and providing excellent customer service to the West Harrow community and surrounding areas. Our liability to you is limited as follows:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under UK law.
We respect your right to privacy and handle all customer information in accordance with UK data protection laws. Details provided during the ordering process are used solely for processing your flower delivery order and are not shared with third parties except as required for fulfilling your order (such as delivery partners). For further information on how we process and protect your personal data, please refer to our Privacy Policy available on our website.
As a customer, you agree to:
Failure to comply with these obligations may result in delays or failed deliveries, for which we cannot accept responsibility.
Flowers West Harrow reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take immediate effect as soon as they are posted on our website. It is your responsibility to review the Terms each time you place an order, and continued use of our services signifies acceptance of the updated Terms.
These Terms & Conditions, and any contract between you and Flowers West Harrow, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the English courts.
These Terms apply to all orders placed with Flowers West Harrow for online flower delivery across West Harrow and the surrounding areas, regardless of the delivery address within our designated service region.
If you have any questions, concerns, or would like clarification regarding these Terms or any aspect of our flower delivery service in West Harrow, please consult the Contact section of our website for details of how to reach us.
Thank you for choosing Flowers West Harrow. We look forward to brightening your special moments with our fresh and beautiful floral arrangements.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
