Returns, Refunds & Complaints Policy

Fresh Flower Guarantee in West Harrow

At Flowers West Harrow, your satisfaction is our top priority. As a trusted local florist serving households and businesses throughout West Harrow, we guarantee that every bouquet and arrangement we deliver is crafted with the freshest flowers available. Our team takes pride in delivering beautiful blooms designed to delight and last. If your experience falls short, our comprehensive returns, refunds, and complaints policy is here to support you.

Damaged-On-Arrival Policy

While we take every precaution to ensure your flowers arrive in pristine condition, on rare occasions, blooms may become damaged during transit. If your flowers arrive damaged, please notify us on the same day of delivery. We kindly request that you provide a clear description of the issue and, where possible, photographic evidence of the damaged flowers. This helps us quickly resolve your concern and maintain our high standards of service.

Freshness Window and Quality Commitment

We guarantee the freshness of all our flower arrangements for a minimum of five days from the delivery date, provided proper care and handling are observed. If your flowers wilt or spoil prematurely within this freshness window, please get in touch so we can assess the situation and determine the most appropriate resolution.

Refund and Replacement Options

If you experience issues such as damaged blooms on arrival or lack of freshness within the window specified, we are happy to offer the following solutions:

• Replacement: A new arrangement of equal value will be sent as quickly as possible to the original delivery address.
• Refund: In cases where a replacement is not suitable or possible, we will offer a full or partial refund, depending on the nature of the issue and the circumstances involved.

We always strive to resolve any concerns promptly and fairly, ensuring you can order with confidence from your local West Harrow florist.

Our Complaints Process

Your feedback is invaluable in helping us maintain and improve the quality of our service. Should you wish to make a complaint regarding your order or experience with Flowers West Harrow, please follow these simple steps:

1. Get in touch with us as soon as possible with details of your concern, including your order reference and any supporting information or images.
2. Our team will investigate your complaint thoroughly and respond within two business days with a proposed resolution.
3. We will work closely with you to ensure the outcome meets your expectations, whether this involves a replacement, refund, or another suitable remedy.

We are committed to resolving all complaints in a timely and respectful manner. Our aim is for every customer in West Harrow to feel valued and completely satisfied with their flower delivery.

Your Local West Harrow Florist

Flowers West Harrow is proud to support our local community, providing the freshest floral arrangements and attentive customer service to both households and businesses nearby. You can rely on us for quality, reliability, and a genuine dedication to making every floral gift special. Thank you for choosing us as your local florist.